• Free Delivery on Orders Over Rs. 9,000
  • Free Delivery on Orders Over Rs. 9,000
  • Free Delivery on Orders Over Rs. 9,000

At Esquire Store, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with your order, we offer returns and exchanges under the conditions outlined below.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges within 3 days of receiving your order, provided the item meets the following conditions:
✔ The item is unused, unwashed, and unworn.
✔ All original tags, labels, and packaging are intact.
✔ The item is not a sale item, discounted product, or part of a promotion (these are non-returnable).

2. Non-Returnable Items

The following items cannot be returned or exchanged:
✖ Sale or promotional items.
✖ Items damaged due to misuse, improper washing, or wear & tear.
✖ Customized or personalized items.
✖ Accessories such as jewelry, socks, or undergarments (for hygiene reasons).

3. Return & Exchange Process

  1. Request a Return – Contact our support team via support@esquirestore.com or +92-310-5696-555 with your order details and reason for return.
  2. Approval & Shipping – Once approved, send the item back to our address (shipping details will be provided).
  3. Inspection & Confirmation – Upon receiving the item, we will inspect it and confirm whether a return or exchange is applicable.
  4. Exchange or Store Credit – If eligible, you can choose to exchange the item or receive store credit for future purchases.

🚚 Return Shipping: Customers are responsible for return shipping costs unless the item received was incorrect or defective.

4. Refund Policy

We offer refunds only in the following cases:
✔ You received a damaged or defective product.
✔ You received the wrong item.

Refund Process

  • Approved refunds will be processed within 3-5 business days.
  • Refunds will be issued via bank transfer or store credit, depending on the original payment method.
  • Cash on Delivery (COD) orders are eligible for store credit or exchange only (no cash refunds).

5. Order Cancellations

  • Orders can be canceled before they are shipped.
  • Once an order is dispatched, it cannot be canceled.

6. Contact Us

If you have any questions or need assistance with returns and refunds, feel free to contact us:

📧 Email: support@esquirestore.com📞 WhatsApp: +92-310-5696-555

We appreciate your trust in Esquire Store and will do our best to make your shopping experience smooth and hassle-free!

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